Übersicht
The Travel Data module gathers all your people’s travel data in one place and collects real-time updates of flight statuses, departure times, delays, terminal changes, and gate information. Travel data is also available for flights, hotels, trains, and rental cars. By adding travel data to the Safeture Platform, you can position your people not only through the Safeture app but through their travel booking itineraries as well.
The Travel Data module lets you distinguish high-risk trips from the rest and mitigate risk by notifying you if there has been an incident at a destination where an end-user is currently heading.
The three different levels of detail to your travel data:
- PNR:
A Passenger Name Record (PNR) is a booking reference that holds information about a passenger(s), such as name and contact information of the passenger, travel dates, itineraries, seats, etc. A PNR can contain one or multiple travel segments, i.e., itinerary items such as a flight, hotel booking, etcetera. Also, it can hold travel information for multiple travelers.
The Safeture Platform fetches traveler data and booking information from each PNR and matches the travelers in the PNR to end-users in our system. If the traveler data cannot be matched to an existing user, a new traveler profile will be created. We handle both pre-ticketed and ticketed PNRs, depending on your needs.
- Booking
A booking is the result of an automatic clustering process of related booking segments. For example, if you have stopovers when flying to a destination, those separate flights will be shown as one booking if the stopover time is not longer than four hours. Some GDSs also have a logic that clusters related travel segments, which will then be joined as one booking in the Safeture platform as well.
- Segment
A travel segment is an individual itinerary item of a PNR. For example, you might have a PNR that contains both multiple flights and hotel bookings, then those separate parts of that PNR are called segments. However, sometimes a PNR might be identical to a segment if it only holds one. You can find all individual travel segments listed in the Segments Overview of the Travel Data Module.
List PNRs
Inside the Travel Data Module of the web portal, you can find a section called “List PNRs.” From here you can access the complete list of PNRs for your selected account. From here, you can also identify any potential issues related to the incoming PNR data. The issues relate to mismatches between the traveler data from an incoming PNR and the existing traveler/user profile in the Safeture system. https://safeture.com/wp-content/uploads/sites/11/2023/08/Alles-was-Sie-uber-Risikomanagement-auf-Reisen-wissen-sollten.pdf to read more about what parameters we match a Safeture user and traveler from a PNR. See details on the categories of potential issues below:
- Duplicate emails
The number of travelers where the email address of the traveler already exists within the Safeture system, but the name and/or phone number cannot be matched with the existing user.
- Missing emails
The number of PNR traveler profiles that did not have any email address set.
- Blacklisted emails
The number of traveler email addresses that contained a blacklisted email address.
In addition to the issues above, the page displays additional information on how many traveler profiles that has been added for the selected categories:
- New travelers
Indicates how many new traveler profiles that has been created, i.e. where no matching contact information was matched with existing users.
- Matched travelers
The number of travelers that was successfully matched with existing Safeture users.
Note: It is also possible to subscribe to a daily email with a summary of the last 24 hours of PNRs, to be able to detect PNR matching issues. The setting is available under the top right settings menu. https://safeture.com/wp-content/uploads/sites/11/2023/08/Alles-was-Sie-uber-Risikomanagement-auf-Reisen-wissen-sollten.pdf to see a guide on how to do so.
Booking Overview
The Booking Overview page of the Travel Data Module contains all your upcoming flights and hotel bookings, including stopovers. Click on a booking to expand the section and show some more information. Bookings to a high-risk destination are marked with an exclamation mark in the risk column to the right to be distinguished easily from the rest.
Use the filtering options to zoom in on a geographic location, time interval, or group of users.
Segment Overview
In the Travel Data Module, you also find the Segment Overview button, which takes you to a list of all individual itinerary items. In this view, you can view and export both upcoming and past segments using more advanced filters. This view shows segments for flights, hotels, trains and car rentals if there are any bookings of those kinds.
Three ways to add your travel data to Safeture
You can integrate travel data into the Safeture platform in any of the following three ways:
- Manual input through the Safeture web portal
- Email parsing. Powered by a third-party technology supplier called Traxo.
- Direct integration with a Travel Management Company (TMC) or Global Distribution Companies (GDS) such as Amadeus, Sabre, and Travelport/Galileo.
https://safeture.com/wp-content/uploads/sites/11/2023/08/Alles-was-Sie-uber-Risikomanagement-auf-Reisen-wissen-sollten.pdf to read more about through which methods and TMCs/GDSs you can integrate specific types of travel data (flight bookings, hotel bookings, rental car bookings, or train bookings).
Manual input of a PNR
A third way to import your travel bookings to the Safeture Platform is through manual input. This is done by clicking “add PNR” in the Travel Data Module, which will take you to a page where you can enter the booking reference number, additional travel information, and even other travelers for the trip.
The user interface for adding manual PNRs consists of a three-step set-up process.
Inside the Travel Data Module of the web portal, you have the ability to manually enter the travel details of a PNR into the Safeture system. It follows a three-step process:
- Travel information: The first step is to add all travel segments for the booking. A booking segment equals an individual itinerary item – such as a flight, hotel booking, or rental car. When adding a hotel or a rental car segment, the user must add a location to enable the Safeture system to locate and send relevant information to travelers connected to the booking. The location is added by clicking the globe, followed by searching for the address of the hotel/car rental service.
- Travelers: After adding all booking segments, the user must add all travelers. If the travelers are not already in the system, they can create a new traveler by entering their name and contact information. It is possible to add multiple travelers at this step.
- Summary: As a final step, the user can review all entered data before saving.
E-Mail-Parsing
Safeture provides another option to integrate travel booking data by sending booking confirmations to a dedicated email address. These emails will automatically be parsed to retrieve both booking information and traveler data, which the system will connect to existing end-users. This feature is provided through the third-party provider Traxo and gives both end-users and TMC (Travel Management Company) the ability to integrate booking data into the Safeture Platform without any major integration work.
Read how to perform parsing through email.
Automated travel data integration
Safeture offers the option to set up an integration with your Travel Management Company (TMC) or Global Distribution System (GDS) to manage your Die Sorgfaltspflicht work from a single system. With your travel data integrated into Safeture, Safeture uses those future locations to filter out relevant risk information so you can mitigate those proactively. We support the integration of travel data from a long list of TMCs and GDSs; click here to see the complete list.
An agreement between you and the TMC that allows the TMC to send copies of the Passenger Name Records (PNRs) to Safeture needs to be set up beforehand. When the agreement and identifiers are in place, the TMC can send copies of the PNRs to Safeture via the GDS.
Implementation
If you have the travel data integration as a part of your Safeture set-up, Safeture will contact your travel providers during the onboarding process and arrange for the connection between the travel providers and Safeture. For bookings that are not connected to GDS, we can provide an SFTP (SSH File Transfer Protocol) that the TMC can upload bookings to.
Process
When the TMC makes a booking for the client, a copy is sent to the Safeture queue in the GDS. Safeture regularly monitors the queue for new PNRs. PNRs will be parsed by Safeture, and, when detected, will be determined if they’re completely new bookings or contain updates or cancellations.
The PNR queue on Amadeus and Sabre is scanned every 15 minutes. The TMC needs to re-queue the PNR for the update to be visible. Each PNR is updated at a regular interval before each departure segment. For TravelPort, updates are done when new updates are received.
Traveler identification, i.e., matching of a Safeture user and traveler details in the PNR, is as default made using e-mail. If inapplicable, we try to match on first name and last name. https://safeture.com/wp-content/uploads/sites/11/2023/08/Alles-was-Sie-uber-Risikomanagement-auf-Reisen-wissen-sollten.pdf to read more details on the matching logic.
Updates – delays or cancellations
We update our database with cancellations and other information accordingly, both by manually scanning the source and by receiving pushed Passenger Name Record (PNR) updates. A manual scan for updates is performed at regular intervals before departure for each trip to make sure our data is up to date. And delays are checked up until the actual departure.
Related content:
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Blog post: What people say will boost their confidence to travel.
