Why are end-user locations not showing on the Web Portal? 

A user’s location not showing up on the map may be due to a number of factors:

  • The user does not have Location Services enabled on the device.
  • The user has not allowed the app to use Location Services at all times.
  • The user does not have Service enabled in the app.
  • The user recently registered, and the device has not yet sent a location report.
  • The app could not retrieve a valid location coordinate from the device.
  • The user has disabled or blocked the app from running in the background.
  • The user is offline or has problems with Internet access.

Please make sure the end-user has followed the steps of these guides for optimal performance: