The first analytics category is called Alerts and displays data about the alerts affecting ALL your assets, i.e., your people and/or facilities. The alerts category contains two tabs:
- User Alerts Overview
- Facility Alerts Overview.
Read more about the two tabs below.
User Alerts Overview
The User Alerts Overview provides you with data to help you understand your organization’s threat exposure better by looking at data on when, where, and for what type of categories any user within the selected account or group has received alerts.
Note: only alerts relevant to your organization are displayed here, including those where you have had any user located within the alert’s impact radius.
The filtering menus of the User Alerts Overview tab let you customize the display of data based on the following parameters:
- Severity: You can filter the display of alerts based on the severity degree of the alert. Severity reflects the estimated risk related to the event that the alert presents. Click here to read more about the underlying risk assessment methodology that the severity level is based upon. You can filter out so that you show low, medium or high-risk alerts.
- Continent: The alerts are given a location that reflects where the incident took place. With the continent filtering menu, you can customize the display of alerts so that it only shows alert within Europe, Asia, North America, South America, Africa or Oceania.
- User Type: With this filter, you filter out alert data for all users with a specific location method/ positioning method. A positioning method is the way the user’s location has been identified, and it can be any of the following:
- Users with app (positioning via Safeture’s mobile application).
- Users with static facility location (Static locations of your buildings where facility contacts are positioned through the facility address).
- Users with travel booking (will use the airport location of the destination of the trip will be used to position users).
- Time Scale: The time scale filtering menu lets you control the display of alert data in the “User Alert Timeline” chart. You choose to show alert data based on the following parameters: daily, weekly, monthly, quarterly, or yearly.
- Start Date: Here, you can select the starting point of the time interval you are interested in displaying alert information.
- End Date: Select the endpoint of the time interval you want to display alert information.
At the top part of most data views, you find different KPIs. For the User Alerts Overview, you will see the following statistics:
- Total Alerts: This KPI shows you the total number of alerts that has been sent to any of the users connected to the selected account. This means that if the same alert is sent to five users, the number five will show here. The logic behind which end-user receives what alerts is influenced by their location as well as their privacy settings.
- Unique Alerts: Unique Alerts give you insights about the unique number of alerts sent to any of the selected users. So, if the same alert is sent to five users, the number will only show one here.
- Users: The Users KPI reflects the number of users that have received at least one unique alert.
- Countries: The number of countries with users that have received a unique alert.
- Categories: Categories give you data on the number of unique alert categories that the published alerts were assigned.
User Alerts per Country
This chart displays the total number of alerts where you had any potentially affected users for a specific country. By hovering over the bar in the chart for a particular country, you can see the number of total alerts, unique alerts, and unique users who have received an alert in that country. This data aims to provide an overview of which countries your organization has been exposed to the most threat, seen to alerts.
Note: this chart follows a logarithmic scale.
User Alerts by Category
This chart displays the total number of alerts with any potentially affected users published for different alert categories. When hovering over an alert category, you will see the total number of total alerts, unique alerts, and unique users for that category.
With this information, you can see which type of threats that your organization has been the most exposed to, and take preventive measures based on those insights.
Note: this chart follows a logarithmic scale.
User Alerts Timeline
This diagram displays your organization’s alert data on a monthly timeline to visually display the changes in alert exposure for your organization over time. This information lets you detect any potential seasonal trends for alert publication.
Hover over a bar to see the data for total User Alerts, unique alerts and unique users.
Facility Alerts Overview
The Facility Alerts Overview presents you with similar information as the User Alert Overview except that the information is for alerts that have impacted your facilities.
Note: that this tab is displayed even if the admin does not have access to Facilities in the platform.
The filtering menus of the Facility Alerts Overview tab let you customize the display of data based on a list of parameters. See details for the shared filtering options for the user alerts tab above.
- Facility: In this menu, you can tick the boxes of the specific facilities you wish to display data.
- Facility Region: The Facility Region filtering menu lets you filter out facilities based on location.
- Regionwide Alert: This filtering menu enables you to include or exclude regionwide alerts – i.e., alerts whose impact area goes is set to cover a whole region. The option you can select is yes or no, and it lets you include or exclude such alerts in the data.
At the top part of most data views, you find different KPIs. For the Facility Alerts tab, you will see the following statistics:
Most KPIs are the same as for user alerts, with the only difference being that the alerts were near a facility instead of individual users; please see explanations of these KPIs at the top of this page.
- Facilities: The Facilities KPI reflects the number of facilities that have received at least one unique alert.
The facility alerts tab presents the exact same three charts as the user alerts tab with the only difference being that the alerts were near a facility instead of individual users; please see explanations of these charts at the top of this page.
Product Details: Assistance statistics
Product Details: Usage statistics
Product Details: Travel statistics