The first analytics category is Alerts and displays data about the alerts affecting your people and/or facilities. The alerts category contains two tabs: User Alerts Overview and Facility Alerts Overview. Read more about the latter below.
Facility Alerts Overview
The Facility Alerts Overview presents you with similar information as the User Alert Overview except that the information is for alerts that have impacted your facilities.
Note: that this tab is displayed even if the admin does not have access to Facilities in the platform.
Facility Filtering Options
The filtering menus of the Facility Alerts Overview tab lets you customize the display of data based a list of parameters.
Severity
You can filter the display of alerts based on the severity degree of the alert. Severity reflects the estimated risk related to the event that the alert presents. Click here to read more about the underlying risk assessment methodology that the severity level is based upon. You can filter out so that you show low, medium or high-risk alerts.
Continent
The alerts are given a location that reflects where the incident took place. With the continent filtering menu, you can customize the display of alerts so that it only shows alert within Europe, Asia, North America, South America, Africa or Oceania.
Time Scale
The time scale filtering menu lets you control the display of alert data in the “User Alert Timeline” chart. You choose to show alert data based on the following parameters: daily, weekly, monthly, quarterly, or yearly.
Facility
In this menu you can tick the boxes of the specific facilities you wish to display data from.
Facility Region
The Facility Region filtering menu lets you filter out facilities based on location.
Regionwide Alert
This filtering menu enable you to include or exclude regionwide alerts – i.e. alerts whose impact area goes is set to cover a whole region. The options you can select is yes or no and lets you include or exclude such alerts in the data.
Start Date
Here you can select the starting point of the time interval you are interested in displaying alert information.
End Date
Select the endpoint of the time interval you are interested in displaying alert information from.
Facility Alerts Overview – KPIs
At the top part of most data views, you find different KPIs. For the Facility Alerts Overview, you will see the following statistics:
Total Alerts
This KPI shows you the total number of alerts that has been sent to any of the users connected to the selected account. This means that if the same alert is sent to five users, the number five will show here.
The logic behind which end-user receives what alerts is influenced by their location as well as their privacy settings.
Unique Alerts
Unique Alerts give you insights about the unique number of alerts sent to any of the selected users. So, if the same alert is sent to five users, the number will only show one here.
Facilities
The Facilities KPI reflects the number of facilities that have received at least one unique alert.
Countries
The number of countries with users that have received a unique alert.
Categories
Categories give you data on the number of unique alert categories that the published alerts were assigned.
- Related Product Details: Analytics about Alerts (users)
- Explore the Analytics Overview
- More about Analytics – Assistance
- More about Analytics – Travels
- More about Analytics – Platform Usage
