Analytics about Assistance (emergencies)

The second analytics category is called Assistance and contains information on the handling of emergencies and communication with users. The statistics and charts of this analytics category help you to analyze past emergencies in terms of amplitude but also the resolve time, emergency locations, etcetera. With this data, we hope to give you insights into what areas within emergency response that you have the most potential to improve.

Insights about emergencies

The Emergencies tab contains information on the number and location of emergencies that have occurred for your organization. This information lets you detect any up- or downward trends for your emergency exposure and management.

Emergency Filtering Options

The filtering menus of the Emergencies tab lets you customize the display of data based a list of parameters.

Time Scale

The time scale filtering menu lets you control the display of alert data in the “User Alert Timeline” chart. You choose to show alert data based on the following parameters: daily, weekly, monthly, quarterly, or yearly.

Minutes to Resolve

With this filtering menu you can select a timespan of which you wish to see emergency data for. The timespan is for the minutes it took from an emergency was created until it was marked as resolved in the platform.

Start Date

Here you can select the starting point of the time interval you are interested in displaying alert information.

End Date

Select the endpoint of the time interval you are interested in displaying alert information from.

Emergencies – KPIs


This number reflects the number of times that any of the selected users have pressed the emergency button in the Safeture mobile application and thereby initiated emergency mode.

Average Resolve Time (min)

Average time (in minutes) from when an emergency is initiated in the Safeture app to it being marked as resolved by an Admin user in the Safeture Web Portal.

Maximum Resolve Time (min)

The longest time it has taken to resolve an emergency for the selected time period.

Emergencies per 1,000 PNRs

Total number of emergencies per 1000 PNRs (Passenger name records). When hovering over the number, you can see the number of PNRs as well as the number of emergencies.

Call Outs to Local Emergency

This number shows you how many times any of the users have called the local emergency number through the Safeture app, such as 112, 911, etcetera.

Note: These call outs are excluded from all other emergency KPIs.

Emergencies – Charts

Emergencies Over Time

The Emergencies Over Time chart displays the total number of emergencies that have happened for the selected time scale (filtering menu). This data aims to provide you with an overview of the changes and trends in emergency occurrences.

Emergency Locations

This map view displays the geographical position of the emergencies for the selected users. When hovering over a chosen emergency, you will find information on the date and time, when the emergency was resolved as well as the total time it took from emergency initiation to it begin marked as resolved.

This graphical presentation of your organization’s emergencies intends to give insights into where, geographically, your risk prevention measures are of most need.