Overview
Business traveler Diana is now on Libyan soil and has had her prearranged meet-and-greet and met up with her assigned Security Detail. Thanks to the extensive preparatory work during the pre-trip phase by Umbrella Ltd’s security manager John and Diana herself, the conditions are as optimized as possible for safe business travel. Follow how John and Diana navigate the landscape of people risk management during real-life incidents in Libya.
Introduction
Diana is an experienced business developer that values her time during business trips. Thus, she planned and scheduled her work and time in Libya to the greatest extent possible before her departure. Her structured work ethic with predetermined meeting places greatly simplifies John’s work. However, Diana’s route changes occasionally, and she finds herself in unexpected places, which emphasizes the importance of sharing her real-time location data. This complicates John’s work as he needs to follow various developments and heightened risks in Libya. He needs to be able to provide Diana with relevant information and adjust her travel plans to avoid potential incidents.
The problem
Libya is classified as a high-risk country, which mainly elevates the risk of:
- Civil unrest
- Infrastructure and Transport
- Insurgency and Armed Conflict
- Political stability
- Terrorism
During the trip, two very sudden incidents occur. It demonstrates that despite extensive preparations by John and Diana, it is vital for him as the security manager to be able to manage those incidents in the heat of the moment.
Solution
John subscribes to alert report emails, which automatically give him information about travelers in the vicinity of an incident in high-risk countries. The report tells him minor civil unrest disturbances have erupted in the capital’s center. Meanwhile, when Diana is in the middle of a meeting on the outskirts of Tripoli, she receives an alert in the mobile app as she finds herself in the impact radius of the political protests. She opens the app where the issued alert informs her that the protests are low-risk level and characterized as ‘Protest.’
The alert risk category ‘Protest’ is defined in Safeture’s risk assessment methodology as a gathering of several people to demonstrate their shared public ideas
Diana clicks on the globe icon, leading her to the ‘country information’ about Libya. Presented to her in the risk tab are the different country risk categories with the respective risk levels, including categories such as civil unrest and political stability. She also checks the local news tab which sheds light on the latest updates regarding the protests. Moreover, Diana confers in with her Security Detail, who assures her that no actions are needed for the time being.
Despite the mild risk situation, John monitors the development of events in the Web Portal’s Dashboard. He decides to enter the communication module by clicking on “new chat.” He adds Diana Palmer as the recipient, types a message asking her if there’s anything she needs from him, and decides to include an “Are you OK?”-request.
A few days later, Diana and her Security Detail find themselves in a car on their way to another meeting. Suddenly they find themselves in a long line of vehicles. From a great distance, they can see that the cars at the front are being controlled by people in military-like uniforms. A common ploy among carjackers, according to Diana’s Security Detail. As her Security Detail considers the best next steps, Diana opens the Safeture app and clicks on the emergency button. This triggers email automation for John, as he subscribes to receive emails when one of his employees uses the emergency button. Pressing that button also means that Diana is directly connected to Umbrella Ltd’s security assistance partner, where an operator answers her call.
In a short time, the operator and the Security Detail quickly determine that they need to find another route to avoid the carjackers. Thus, the criminals never reached their car, and the potential carjacking attempt was swiftly terminated.
Due to the carjacking attempt and the time it takes to change directions, Diana misses the daily check-in that John has scheduled for her. John sees this in the Web Portal and knows the reason behind it, thanks to the email subscription report. John wants to contact Diana to check on her well-being for himself. He, therefore, uses the chat function in the communication module as this enables two-way communication. Diana can thus confirm that she is okay.
Outcome
Finally, Diana’s work trip has ended, and it is time to return home. When reflecting over the past few days, it is clear to Diana that it takes several resources to keep a traveler safe in high-risk areas. The two incidents prove the need for an ecosystem of different services when traveling abroad—everything from technology, security assistance, Security Details, and more.
When Diana boards the airplane, she concludes that despite the protests and the attempted carjacking, which felt unpleasant at the moment, she feels safe. She is satisfied with John’s efforts and Umbrella Ltd’s processes for business travelers.
The road ahead
Available soon: a use case on the most critical features after Diana’s business travel to Libya.
If you missed part 1 of the case series where Diana travels to Libya, check it out:
